3 Reasons Complaints are Good for Business
Don’t you just hate it if you hear complaints about your business? Well, you shouldn’t.
Here are 3 reasons why complaints can be a positive thing for your business.
1. They point out areas that need improvement
2. It gives you another chance to provide good service and satisfy the customer
3. It is a wonderful opportunity to build your relationship with your customer. If you recover well, the customer is likely to forgive you and come back again. They are also more likely to say positive things about your business to other people. 75% of customers will buy from you again if you resolve their complaints to their satisfaction.
Sadly, a typical business will hear from only 4% of its dissatisfied customers.
Make your business easy to complain to – it’s good for you!
Posted in: Customer service, Difficult people, Sales