Tips and Techniques to Apply for a Healthy and Productive Workplace

Posts Tagged ‘Success’

How to Have More Brain Energy and Less Stress

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Do you leap out of bed every morning full of energy and enthusiasm? Do you go home at the end of the day full of energy and enthusiasm? Would you like to remember what it’s like to have energy and enthusiasm?

The successful business person needs lots of Energy!
You need Brain Energy and you need Body Energy. However as with any other kind of energy, it’s constantly being drained away and needs replacing.
Dealing with people, your customers and your team, can both drain your brain and your body – and you probably don’t need me to tell you that.

But for the moment, let’s look at Brain Energy.

Imagine that you receive a call or an email from your boss saying – “Could you come in and see me, I need a word with you.”

If you react to that with – “Oh no! What does he want, what’s wrong now? What have I done?” That sort of reaction drains your brain of energy and gives you stress.

Successful business people don’t react – they think!

Reacting drains the brain – thinking, less so.

Get the thinking bit working and say to yourself – “I’ll phone him now; I’ll speak to him and see what he wants. If it’s about the poor business results, then what information do I need to make my case? Perhaps he wants to talk about that vacant manager’s position that I could fill.”

Whatever you’re thinking – stop the negative stuff – it’ll kill you!

If one of your colleagues comes to you with a problem or you receive a complaint from a customer; don’t react!
Start thinking – “Let’s see what I can do about this.”

Do not, and I repeat – Do not say – “Oh no! What am I going to do now?” Every time you say – “Oh no!” Your brain has a huge drain of energy, and that leads to stress!

People will tell you that there’s good stress and bad stress. I’m talking about bad stress, and it occurs when your brain is drained of energy. Some business people seem to believe that it ‘goes with the territory’ and some even wear it as a ‘badge of honour’ telling you how stressed they are all the time.

They also believe that it can’t be avoided; it’s part of being in business and the world we live in. Organisations do have a responsibility to minimise levels of stress in their workforce, but we have a responsibility for ourselves.

It’s very important to minimise your levels of stress and you can do that by thinking rather than reacting. Challenge your inbuilt programs, stop saying – “That makes me really mad” or “That really gets on my nerves.”

Start saying – “This is something I have to deal with, and I’ll deal with it” – You have the choice.

I know your probably thinking (or is it reacting) – “That’s all very well Alan, but its hard sometimes not to get stressed.”
You’re absolutely right however; let me give you some more reasons why you need to work at minimising it.

Stress can cause heart disease, sleeplessness, sexual problems, overeating, drinking too much, loss of concentration and stomach upsets.
Research is now telling us that many, if not most of our illnesses can be related to stress.

When we get stressed, a chemical is released into our bloodstream called Cortisol, sometimes known as the Stress Hormone. High levels of Cortisol can lead to diabetes and skin problems.
There is also a suggestion that Cortisol attacks our immune system and leaves us vulnerable to many of the bugs and viruses that come along. This also includes cancer.
So if you’ve ever suffered from skin complaints or perhaps too many colds, it could very well be the results of stress.

I don’t want to scare you death, or give you any more stress, I just want you to – think!

If you want to listen to this article or download it to your MP3 player, please click here

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5 Benefits of Positive Feedback

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Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person – it could have been a customer, a colleague, a salesperson, a friend or even a member of your family.

  • Did they make you feel good, uplifted and more positive?

Or

  • Did they leave you feeling neutral?

Or

  • Did they make you feel down and more negative?

Unfortunately, most of us have grown up in a negative culture where it’s much easier to tell people what they did wrong rather than praising them when they succeed.

Research in the United States found that 65% of employees received no recognition for good work in the past year.  Similar research in other countries of the world shows comparable results.
Other research has shown that the number one reason people leave their job, and customers take their business elsewhere, is that they don’t feel appreciated.
And if you think about it; many people leave their partners for the very same reason!

If customer’s leave an interaction with you or one of your team feeling better than they did before, then they’re much more likely to:

  • Come back
  • Recommend you to other people
  • Spend more with you.

If one of your team feels better after an interaction with you then they’re much more likely to pass that feeling onto a customer.

“The way you treat your staff is the way they’ll treat your customers” – Karl Albrecht

If you give five positive comments to one negative comment to the other people in your life, then you’ll have:

  1. More happy customers
  2. A workplace that’s more productive and more fun
  3. More friends
  4. Better relationships
  5. A healthier, happier and longer life

Remember – “Hand out warm glows, not dampeners.”

To listen to this post, please click -  The Benefits of Positive Feedback

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Are You at Risk of Being Misunderstood

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Do the people you come into contact with know what your business is all about or what you do for a living?

I was talking with my friend Susan recently about another friend, Carole, who has just started her own business. “I’ve asked Carole twice about her business and I’m still not sure what she does” said Susan.

We both agreed that the business had something to do with event organisation but we weren’t really clear.

This is a real pity because Susan, as the General Manager of a local business could use the services that Carole offers. However she’s unlikely to do so when she doesn’t know what it’s about.

When people ask you what you do or what your business is about, make sure you say something that grabs their attention and makes them want to hear more.

What you say needs to be:

  • A brief description that says exactly what you do and who you do it for
  • A benefit statement that offers value to your customer or client
  • Short and punchy – 10 to 20 seconds maximum
  • Not glib or sickly
  • Variable – you should have different statements depending on who you’re speaking to
  • Delivered with enthusiasm and energy
  • Associated with good feelings – appeal to the emotions
  • Something you can use on various occasions – over the phone – on your business cards – brochures – website – email signature – letterheads
  • Something that grabs attention and makes the other person want to learn more

Here are some examples of benefit statements from people in -

A computer or software business – “I show small business people how to get more out of their computer systems so that they can improve their customer service and get more sales.”

A marketing business – “We improve a company’s image so that they can get more profit from their business.”

A financial business – “I show people how to save money so that they can have an enjoyable retirement.”

So put this to the test – write out your benefit statement and practise it until you’re comfortable with it and it becomes part of you.

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How to Get More Sales Without Selling – Free eBook

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It doesn’t matter what business you’re in, I’m sure that you’re very much aware of the need to find new customers and clients for your product or service.

This FREE eBook is not about getting on the phone and making cold calls or making sales calls face to face (however, if you want to know how to get better at cold calls, please get in touch). This book is about creating a situation where customers will beat a path to your door – it’s about getting customers to come to you.

It will show you how to get other people to sell your product or service and it not cost you anything. And it’ll turn you into a marketing and promotion expert.

We’ll look at the reasons why people buy and why they should buy from you. We’ll then look at how to build your business image, how to network and get referrals and how to conduct promotional activity.

As we go through I’ll suggest certain books that’ll help you. Some of these I’ve read and some I haven’t. It’s up to you to decide whether it’s the right book for you.
The links will take you through to an Amazon website either in the UK or the US. You’ll be able to get more information there and either order or try somewhere else.

I’ll also suggest certain websites where you’ll get information, or where you can do things (such as design your own business cards). Again I’ve used some of these sites and not others – it’s up to you to decide if they can help you.
I’d also suggest that you sign up for the newsletters from some of these sites. There’s lots of free information that could be heading your way (naturally, I expect you to sign up for mine as well)

I’m constantly approached by people, that have either just started a business or have been going for some time. So many of these people are absolutely brilliant at ‘working in their business’ but not so good at ‘working on their business.’

What everyone wants to know is – “What does it take to succeed in business? Is it a great product or service, or perhaps plenty of money or even modern premises and dedicated staff?”

All of these are great but what you really need is - Customers!

No customers – no business – one customer – you’re in business – hundreds of customers – you’re in big business.

Whether you want a small business or a big business, you need customers. And of course you need to be constantly looking for more because you’ll always lose some through no fault of your own.
There’s only one thing to do to receive this FREE eBook and get more customers for your business – sign up for ‘Booster Shots’ newsletter at the bottom of this page.

There’s always a catch isn’t there! However, ‘Booster Shots’ is packed with tips and techniques for building business, it arrives in your inbox every fortnight and if you don’t want it, you can easily unsubscribe (as if you would!)

Click this link:

For Email Marketing you can trust

More Tips to Ensure People Listen to Your Public Speaking

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Here’s a silly question – When you have to do any public speaking or make a business presentation, do you want people to listen, understand and accept what you say?

Of course you do, otherwise you wouldn’t have taken the time preparing what to say and lose sleep worrying about it.

However, have you ever considered that people may not be listening to you when you’re Speaking?

If you bear in mind, that you could be making a business presentation that leads to a big sale or a contract, then non listeners could be a bit of a problem.

So let’s consider some of the reasons people stop listening or don’t even start in the first place:

  • They could be nervous or tense
  • They can’t hear you
  • They can’t see you
  • They can’t understand or they’re confused
  • They don’t understand the jargon or the technical words
  • They don’t like the look of you
  • They’re physically uncomfortable – too hot, too cold or too stiff
  • They know what’s being said
  • They’re bored or tired
  • They’re distracted by the visual aids
  • They’ve just remembered they’ve left a tap running
  • They’ve fallen in love with the person in the next row
  • They’re thinking about what you said two minutes ago

These are only some of the reasons people don’t listen and you might think I’m exaggerating the problem.

However, if you’re giving an important business presentation then you’d better be sure you have the audience’s full attention.

The average adult has an attention span of about five to seven minutes, so it’s really easy to lose them.

A boring start to a presentation, looking unsure or nervous, and hiding behind a lectern will cause your audience to drift off in their mind.

So it’s important to start any presentation with a bang and keep moving.

Remember the old tell’em story! Tell’em what you’re going to tell’em, then tell’em, then tell’em what you’ve told’em

It makes sense to ensure people can hear so make sure your voice is loud and clear. Talk to the people in the back row and the people in the front row will stay awake!

It’s also important not to use jargon, buzz words or technicalities. Remember KISS – Keep It Simple Speaker!

Also make sure you can be seen by everyone in the room so stand up, don’t sit, don’t slouch and don’t hide behind the lectern.

Look at the audience individually when you speak, not the screen, the walls, the ceiling or out the window.

Make sure you look the part by your dress and posture?

And don’t forget to look friendly and worth listening to.

Your visual aids need to enhance what you say and not distract your audience.

Don’t be afraid of repeating yourself; just empathise the main facts of your presentation in a different way.

The one thing that’ll stop an audience in its tracks is passion. This is what makes them want to employ you, to accept what you’re proposing and make them want you to marry their son or daughter. Couple this with some
energy and enthusiasm and you have the makings of a great public speaker.

After all, you do want them to listen to you, don’t you?

And if you want to listen to this article or download it to your MP3 player, please – click this link

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Dump Your Negative Self-Belief

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If you have negative beliefs about yourself, here’s a way to change them.

Your subconscious will always attempt to move away from pain and towards pleasure. So start to associate massive pain to your negative belief. Think about how it will hold you back and stop you achieving what you’re trying to achieve. Think about how miserable you’ll feel if you don’t even try.

Old people rarely regret what they’ve done in their life but they do regret what they haven’t done. So think forward to when you’re 75 or 80 years of age and imagine how you’ll feel if you’ve never tried.
Then start to think of the pleasure you’ll receive in fulfilling your beliefs. Think about how good you’ll feel when you achieve what you set out to do.

If when you’re older you look back and think about things you didn’t achieve, at least you’ll be able to say – ‘I tried, I gave it my best shot and I didn’t sit on the sidelines.’

Don’t React to Difficult People – Think!

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How you think, your relationship with yourself is what’s going to decide how well you communicate and manage difficult people.

The most important relationship you’ll ever have is the one you have with yourself so you’ve got to get that right.

Henry Ford said, (he was the guy who started all the traffic chaos) – ‘Thinking is the hardest work there is, that’s why so few people do it.’

People who are successful at managing difficult people have a deep understanding of their own minds. They’re aware of their needs, their strengths and weaknesses, and their emotions. They’re honest with themselves and resultantly, with the people they interact with.

Successful people have confidence in themselves, they accept their weaknesses but they don’t see it as a failure. They speak out when they don’t know something and they ask for help when they need it.

Have you ever asked a question at a meeting possibly feeling a bit stupid and thinking everyone else knows the answer? At the coffee break someone then says:
‘I’m glad you asked that question because I didn’t know either but I didn’t like to ask.’

Successful people have the courage to challenge what they hear in their own mind and also what they hear from other people.

3 Tips For Self-Motivation

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If you’re like me, then you probably feel a bit a bit down and a bit de-motivated from time to time. It’s a normal human reaction; it’s allowed and it’s often caused by a lack of confidence.

I usually find it’s because I’m focussing on what I want to achieve and neglecting what I already have achieved. So here are three tips that work for me:

Focus on the positive things in your life – the things you can do – not the things you can’t!

Think about what you’ve achieved in the past – not what you haven’t!

Look at where you’re going – not where you’ve been!

And in the words of Abraham Lincoln:

“Most people are as happy as they make up their minds to be”

I read this quote some years ago and I know some people have a problem with it.  We all face difficult situations in our lives and some people more than others. However, I’ve made up my mind to be as happy as I can and I recommend you do the same.

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Manage Difficult People by Focussing On The Positive

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There’s a story about a young man who was really into positive thinking. His workmates used to make a fool of him and of course, he was challenged by their taunts. He told them one day that positive self-talk was so powerful, that if he told himself he could fly through the air, he’d be able to fly.
“Prove it” they cried. So off he went, up to the 20th floor of the building that they worked in. He jumped off and was heard to cry as he went past a 10th floor window – “Well, it’s all going great so far.”

That sort of thinking wont help you manage difficult people.

I sometimes get tired of hearing people say – “Think positive!”  What I’m suggesting is that, in all the things we face in life, we focus on the positive aspects.

Say for example a customer complains to you about some aspect of your product or service. It’s so easy to think – “We’ve messed up, we’re going to lose this customer’s business, this is a disaster!”

It’s far better to think – “Okay, we’ve made a mistake, what can we learn from this so that we don’t do it again and make our service even better.”
Ironically, it’s often the case that if you solve a customer’s problem, apologise and recover well, the customer will forgive you and become even more loyal.

Here’s another example of what I mean:

Say you were to discover a small lump in some part of your body or a mark on your skin. Positive thinking might cause you to say:
“It’s nothing, I’ll leave it and it’ll go away by itself.”

Negative thinking, on the other hand, would have you say:
“Oh no! I’ve got cancer, I’m going to be in pain and misery and I might die.”

Focussing on the positive allows you to say:
“I must get this looked at immediately, whatever it is. They have marvellous ways of removing and curing these things nowadays.”

There will always be challenges to face when managing difficult customers and the people who work for you. Focussing on the positive will make them so much easier to deal with.

How To Feel More Motivated?

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I have a confession to make; I, on occasion, have felt a little de-motivated. Yes, me, the ‘Motivation Doctor’ does, like everybody else, feel a bit lacking in motivation from time to time.

In previous Motivation Shots we looked at developing your Brain and Body Energy to build self-motivation; so here’s another suggestion:

Spend time with positive people.

This Saturday I will have lunch (well beer and chips) with five of my really good friends. They are always interested in what I’m doing, they’re very supportive and they really make me laugh! When I leave them, I feel much better and more motivated than I did before we met.

I like to think that I do the same for them, and that’s the secret to receiving support and motivation from others:

You need to hand out some ‘Warm Glows’

So let me ask you; do you remember how you felt after your last interaction with another person either on the phone or face to face? That person – it could have been one of your customers, a colleague, a salesperson, a friend or even a member of your family.

  • Did they make you feel good, uplifted and more positive?
  • Did they leave you feeling neutral?
  • Did they make you feel down and more negative?

Unfortunately, most of us have grown up in a negative culture where it’s much easier to tell people what they did wrong rather than praising them when they succeed. Research in the United States found that 65% of employees received no recognition for good work in the past year.  Similar research in other countries of the world shows comparable results.

Other research has shown that the number one reason people leave their job and customers take their business elsewhere is that they don’t feel appreciated. (And if you think about it – many people leave their partners for the very same reason)

If customer’s leave an interaction with you or one of your team feeling better than they did before, then they’re much more likely to come back, recommend you to other people and spend more money with you.

If one of your team feels better after an interaction with you then they’re much more likely to pass that feeling onto a customer.

“The way you treat your staff is the way they’ll treat your customers” – Karl Albrecht

If a friend feels better and more motivated after spending time in your company, then they’re much more likely to return these feelings to you.

So, go ahead; give some positive and motivational comments to the other people in your life and you’ll have – more happy customers – a workplace that’s more productive and more fun – more friends – better relationships and a healthier, happier and longer life.

Remember – “Hand out warm glows, not dampeners.”

Let me know what you think.

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