Tips and Techniques to Apply for Motivated Staff and More Sales

Archive for the ‘Public speaking’ Category

Speakers Need to Feel the Fear

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It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to 8646613779_8374bb1291_m1think that because I’ve been doing it for years, nervousness would no longer be an issue.

However nervousness is a normal human emotion and as I often say, ‘I’d be nervous if I wasn’t nervous!’

It’s how you handle the nerves that will determine your success as a speaker.

Similarly, many sales people feel nervous or uncomfortable making cold calls, phoning for an appointment or following up an enquiry. Again, this is a normal response and most sales people feel this way.

One of the biggest fears for humans is the fear of rejection and we’ll do almost anything to avoid it. It stops people making speeches, contacting customers, asking for the order, or even asking someone out on a date.

Successful people feel the fear of rejection but they don’t allow it to paralyse them. They take action even although they feel uncomfortable. And of course, the more you do it the less uncomfortable you feel.

In the many challenges you face in life you won’t win them all but you must have the courage to try.

Remember; winners make mistakes but losers never do.

That’s because winners have the courage to try and they know they’ll make mistakes; however that’s how they learn and move forward.

 

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Don’t Read this if Business is Booming

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Is your business growing in 2013? Or is it standing still? Or, OMG! Is it going downhill?Red arrow on business graph

You can talk about market forces and the economy. Perhaps you can wait around until they improve. But if you do that, then at best, your business will stand still, and is more likely to go downhill.

You need more customers, clients, sales, and profits, and you need them now!

Finding new customers is a challenge we all face in business, and just as importantly, we need to hang onto the ones we have.

Your product or service must satisfy your customer’s needs in terms of technical specifications and price.

But that won’t guarantee you the sales and profits you need.

Much more importantly, you and your staff need to be, motivated and engaged. You need to hold onto the customers you have, motivate them to buy more from you, and also find new customers.

And you need the skills and talents to do this.

Listed below are twenty-four new seminars and learning events that will develop the skills and talents of business owners, managers, sales and customer service people. Attending these events will ensure that you and your staff have the skills to find new customers, sell more of your products or services and make more profit.

I’ve been in business since 1993 and I’ll tell you how I’ve been growing my business for the past twenty years.

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535790_501835376551055_1941846866_n (1) (Photo credit: motivationdoc)

The Events

  •  Motivational Leadership in 2013
  •  How to Build a Self-Motivating Team
  •  How to Pick the Best People for Your Team
  •  Communicating for Success
  •  Generate More Customers and win more Sales
  •  How to Deal with Difficult People
  •  Develop Your Talent as a Motivational Manager
  •  Learn the techniques of the Motivational Salesperson
  •  Become Expert in Dealing with Sales Resistance
  •  Discover the Cure for Cranky Customers
  •  Dealing with Customers on the Telephone
  •  How to Deliver Extraordinary Customer Service
  •  Simple Selling Skills that Get Results
  •  How to Motivate Customers to Buy
  •  Confident Speaking and Presenting
  •  The Power of Emotional Intelligence
  •  How to Make Sales and Love Selling
  •  How to Network and Make More Contacts
  •  Be a Winner with the Five Factors of Success
  •  How to Make Sales Appointments
  •  Choose to be Assertive
  •  How to be a Powerful Persuader
  •  Coach Staff to Deliver Results
  •  How to get Customers to Come to You

All of these events will be designed to meet the needs of your business and your staff.

They can be run as:

  • A Keynote Speech
  • One-hour Booster Shot Seminars
  • Half-day Mini Workshops for Maximum Results
  • One or Two day Workshops Developing Skills by Practise

You may be thinking – ‘What is it going to cost to train my staff?’

Perhaps you should be thinking – ‘What is it going to cost not to train my staff?

For more information, send an email to: askalan@themotivationdocotor.com

Or phone: +63 (0) 917 517 5191

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10 Tips for Handling Public Speaking Questions

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How you handle questions from an audience can often be the deciding factor as to how your presentation is received. If you’re pitching for business, then it’s absolutely vital to handle questions well.

1. Be prepared for questions. When you write your presentation, think about what you’re likely to be asked and what your answer is going to be. Maybe you won’t want to answer a particular question there and then, so think about what you’ll say to satisfy the questioner.

2. Make it clear at the start. You may decide to take questions as you go or at the end of your presentation.

Whatever you decide, make it clear at the start and don’t change your mind.

I would suggest questions at the end in a short presentation; if you take questions as you go, then your timing will get knocked out.

And always remember, an audience won’t forgive you for taking half an hour when you were only scheduled to speak for fifteen minutes.

3. Never finish with questions. Far better to ask for questions five or ten minutes before the end, deal with the questions and then summarise for a strong finish. Too many presentations finish on questions and the whole thing goes a bit flat – particularly if you don’t get any.

4. Listen. When asked a question, listen and look like your listening. It may be something you’ve heard a million times before. Treat the questioner with respect and don’t trivialise their point.

5. Thank the questioner. It’s only polite, it shows respect and it gives you a bit more time to consider your answer.

6. Repeat the essence of the question. Some people may not have heard the question so your answer may not make any sense to them. It can also be irritating for them not to hear the question. Again, it gives you more time to think of the answer and it makes you look so clever and in control.

7. Answer to everyone. Don’t fall into the trap of only answering the questioner. If they happen to be near the front then you could end up having a conversation with them and exclude everyone else.

8. Keep it simple. When it comes to questions, many speakers have become more relaxed. The fact that someone is interested enough to ask them a question, leads them to go on too long with the answer. Don’t do it!

9. Don’t bluff or bluster. If you don’t know the answer to a question, say so and find out. Suggest to the questioner that you’ll ‘phone them or come and see them with the answer. It can even be a good way to make further contact after the presentation.

10. Have a question of your own. It’s possible that you may not be asked any questions and you then have that awkward silence.

People may be thinking about what you’ve just said and may need more time before they ask. They may also be a bit shy and may take a few minutes to speak out. Why not have a question of your own prepared and say something like. “You may be asking yourself………?”

If you still fail to get any questions then go straight into your summary and closing statement.

Handling a question and answer session well, demonstrates your professionalism and reflects on your message.

The P’s and Q’s of Public Speaking

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Avoid the pain

Which would you prefer – root canal dental surgery without an anaesthetic or a bit of public speaking? According to the people who research these things, most of us would prefer the former.

Public speaking is still one of our greatest fears and it turns grown men and women into nervous wrecks. The mere thought of it turns our tongue to cotton wool, causes our internal plumbing to act up and our kneecaps to start knocking lumps out of each other.

The problem is that Public Speaking catches up with many of us at some time both in our business and personal life. You’re asked to do a short talk at Fred’s “leaving do”. The organisers of your business club want fifteen minutes on why you make “kafuffle” valves. A potential client wants a presentation on why they should give you the contract.

Of course there’s always the confident people who think ‘I’m really good at this, lead me to the podium.’ The only thing is that some of these people could bore your socks off and do more for insomniacs than the strongest sleeping pills.

Maybe you’ll be lucky enough to be sent on a Public Speaking course by your enlightened employer. But more likely, when asked to make a presentation you’ll get hold of a book on speaking, start writing the speech and lose sleep until the event.

Well, there’s no need for all of this because help is at hand. All you need to remember are your P’s and Q’s. Let’s start with the P’s

Preparation

When you sit down to write what you’re going to say, bear in mind who you’ll be speaking to. Will they understand what you’re talking about; will they understand the technical stuff and the jargon? If in doubt remember the old saying ‘Keep It Simple Stupid’. To quote Aristotle – ‘Think as the wise men do, but speak as the common man.’

Make sure that what you say has a beginning, middle and an end. Think of some anecdotes that help reinforce your story. People think visually so paint verbal pictures for your audience. And always remember, people want to know what’s in it for them – so make sure you tell them!

Place

Have a look at the venue before the event if you can. It’s not always possible, however, even if you get there half an hour before, you can check out where you’ll be speaking. Stand at the point where you will deliver from, imagine where the audience will be and check that they can see and hear you. You may even wish to place a glass of water where you’ll be able to find it.

Personal Preparation

Before any speaking event, think about what you are going to wear; when in doubt dress up rather than down. You can always take things off for a more casual look. Men could remove their jacket and their tie. Women could remove items of jewellery.

Part of your personal preparation should include some mouth and breathing exercises. Practise saying some tongue twisters to give your speaking muscles a good work out. Take a deep breath and expand your diaphragm. Then breathe out, counting at the same time, try and get up to fifty and not pass out.

As part of your personal preparation, write your own introduction. Write out exactly what you want someone to say about you, large font, double-spaced and ask the person introducing you to read it. Believe me they won’t object and will probably be pleased and impressed.

Poise and Posture

Whenever you’re called to speak, stand up or walk to the front quickly and purposefully. Pull yourself up to your full height, stand tall and look like you own the place. Before you start to speak, pause, look round your audience and smile. You may even have to wait until the applause dies down. Remember, you want the audience to like you, so look likeable. Practise this in front of a mirror or your family; I’ve heard that children make pretty good critics.

Pretend

I’m suggesting you pretend you’re not nervous because no doubt you will be. Nervousness is vital for speaking in public, it boosts your adrenaline, which makes your mind sharper and gives you energy. It also has the slight side effect of making you lighter through loss of body waste materials. The trick is to keep your nerves to yourself. On no account tell your audience your nervous, you’ll only scare the living daylights out of them if they think you’re going to faint.

Some of the tricks for dealing with nerves are:

Get lots of oxygen into your system, run on the spot and wave your arms about like a lunatic. It burns off the stress chemicals. Speak to members of your audience as they come in or at some time before you stand up. That tricks your brain into thinking you’re talking to some friends. Have a glass of water handy for that dry mouth. Stick cotton wool on your kneecaps so people won’t hear them knocking.

One word of warning – do not drink alcohol. It might give you Dutch courage but your audience will end up thinking you’re speaking Dutch.

The Presentation

This is it, the big moment when you tell your audience what a clever person you are and have them leap to their feet in thunderous applause. Okay, let’s step back a bit – if you want their applause then you’re going to have to work for it. Right from the start your delivery needs to grab their attention.

Don’t start by saying – ‘Good morning, my name is Fred smith and I’m from Smith and Company.” Even if your name is smith, it’s a really boring way to start a presentation.

Far better to start with some interesting facts or an anecdote that is relevant to your presentation.

Look at the audience as individuals; I appreciate that this can be difficult when some of them are downright ugly. However it grabs their attention if they think you’re talking to them individually.

Talk louder than you would normally do, it keeps the people in the front row awake and makes sure those at the back get the message. Funnily enough, it’s also good for your nerves.

PowerPoint

As a professional speaker, I’m not that struck on PowerPoint. I feel that too many speakers rely on it and it takes over the presentation. After all, you’re the important factor here. If an audience is going to accept what you say then they need to see the whites of your eyes. There needs to be a big focus on you, not on the technology.

Use PowerPoint if you want but keep it to a minimum. Forget the pie charts, squiggly lines and other stuff that only you can understand. Use graphics and build a story around the pictures.

Why not get a bit clever at using the faithful old Flip Chart, lots of professionals do.

 Passion

This is what stops the audience in their tracks. This is what makes them want to employ you; to accept what you’re proposing and make them want you to marry their son or daughter. Couple this with some energy, enthusiasm and emotion and you have the makings of a great public speaker.

Just think of our old friend Adolph Hitler, boy could he move an audience to action. It’s just too bad he was selling something that wasn’t to everyone’s liking.

Give your presentation a bit of oomph and don’t start telling me – ‘I’m not that kind of person.’

There’s no need to go over the top, but you’re doing a presentation to move people to action, not having a cosy little chat in your living room.

That’s the P’s finished with so let’s look at the Q’s.

Questions

Decide when you’re going to take them and tell people at the start. In a short speech it’s best to take questions at the end. If you take them as you go then you may get waylaid and your timing will get knocked out.

Never – never – never finish with questions; far better to ask for questions five or ten minutes before the end. Deal with the questions and then summarise for a strong finish. Too many presentations finish on questions and the whole thing goes a bit flat.

When you’re asked a question, repeat it to the whole audience and thank the questioner. It keeps everyone involved, it gives you time to think and it makes you look so clever and in control.

Quit

Quit when you’re ahead. Stick to the agreed time; if you’re asked to speak for twenty minutes, speak for nineteen and the audience will love you for it. Remember, quality is not quantity.

One of the most famous speeches ever – “The Gettysburg Address”, by President Lincoln, was just over two minutes long.

Right, that’s my cue to quit when I’m ahead. Public Speaking will never be easy for most of us but we can all do it a whole lot better.

To listen to the Podcast of this article, or download it; please go here

To become a more confident Speaker and Presenter, attend our interactive workshop –

‘Present Like a Pro’

Send an email for more details – askalan@themotivationdoctor.com

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Seminar and Learning Events 2013

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Is your business going to grow in 2013? Or is it going to stand still? Or will it go downhill?

You can talk about market forces and the economy. Perhaps you can wait around until they improve. But if you do that, then at best, your business will stand still, and is more likely to go downhill.

You need more customers, clients and sales, and you need them now!

Finding new customers is a challenge we all face in business, and just as importantly, we need to hang onto the ones we have.

Your product or service must satisfy your customer’s needs in terms of technical specifications and price.

But that won’t guarantee you the sales and profits you need.

Much more importantly, you and your staff need to be, motivated and engaged. You need to hold onto the customers you have, motivate them to buy more from you, and also find new customers.

And you need the skills and talents to do this.

I have designed twenty-four new seminars and learning events that will develop the skills and talents of business owners, managers, sales and customer service people. Attending these events will ensure that you and your staff have the skills to find new customers, sell more of your products or services and make more profit.

You may be thinking – ‘What is it going to cost to train my staff?’

Perhaps you should be thinking – ‘What is it going to cost not to train my staff?

 

 

For more information, send an email to: askalan@themotivationdocotor.com

Or phone: +63 (0) 917 517 5191

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The Truth About Body Image

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Have you ever considered how much your body image, your personal packaging, contributes to your business and personal success?

The multi million pound cosmetics industry is acutely aware of the value of packaging. You’ll know this if you’ve ever bought anything from those glamorous ladies whose counters are always just inside the front door of Department Stores.

However, from time to time we’re presented with surveys about the creams we rub on our bodies which take years off our age and make our skin as soft as a baby’s bottie. The surveys tell us ‘Buy the cheap stuff or the own label one from the supermarket, because they’re all the same.

But do we? Of course we don’t. Human beings are driven by emotions not logic and never more so when spending their money.

People buy with their eyes, we love packaging. The marketing and merchandising experts have it down to a fine art and know the colours and shapes that we’re most likely to buy. They then design their packaging accordingly and make sure it grabs our attention.

It does exactly what it says on the box

The product in the packaging has to do what it says it’ll do, however if it looks like it can do the business, then we’re more likely to believe it can.

It’s just the same with people. Whether we like it or not, people are likely to make judgments about us by our body image, the way we’re packaged.

They’ll then decide whether they like us, whether they’ll  give us a job or even just believe what we say.

This seems to be so obvious. Yet I’ve seen professional speakers with scuffed shoes, business leaders with outdated suits and politicians wearing clothes that don’t fit them or suit their shape.

Seeing is believing

A few months ago I attended a function where an accountant was invited to speak about his business.

He told the assembled audience how efficient his business was and about their attention to detail. However his tie was undone and his shirt looked like he was breaking it in for a smaller friend. His suit, though probably expensive, wasn’t the right colour for him and merely drew attention to the fact that its wearer liked his food.

All of the things he was saying were totally contradicted by his body image.

Lawyers, accountants, plumbers or software engineers; it doesn’t matter what you do, other people are very liable to make a judgment about your abilities by how you’re packaged.

Your colleagues and your boss will all make decisions about the quality of your work and your promotion prospects by your dress and body image.

It’s not what you say

There’s the famous story about the 1960′s pre-election television debates between John F. Kennedy and Richard Nixon. These debates were also heard on radio, which was much more popular at the time. After the debates a poll was taken of how TV and radio audiences had reacted to the two participants.

The radio audience voted for Nixon, however the TV audience voted overwhelmingly for Kennedy. The TV audience liked the look of Kennedy better than Nixon – they liked the packaging.

You never get a second chance

We also tend to make decisions very quickly about people we come into contact with. Psychologists have established that we subconsciously make around eleven decisions about other people within the first six seconds of meeting them.

Personnel managers have admitted in surveys to making a decision about a job applicant within the first thirty seconds of an interview, these decisions being made primarily on how the people looked and carried themselves.

How we look will confirm or contradict what we say. First impressions are also lasting impressions and take a lot of changing.

Impact image

Okay, so we can’t all have the perfect looks or the perfect body, whatever that is. It doesn’t matter what shape you are but it does matter how you package that shape, if you want to make an impact on other people.

How you package yourself can also make a huge difference to your self-confidence. Have you ever noticed how confident and self-assured you feel when you dress in something you feel good in? Particularly when someone genuinely compliments you.

How you dress can have a huge impact on how you carry yourself and project to other people.

The problem is that many of us don’t have a clue as to what really suits us and compliments our shape. This is why so many business people are turning to an image consultant to improve their personal impact.

This may seem like a costly luxury however consider the cost of restricting your career or possibly not winning a  new account.

So what do you do? Well you could ask your nearest and dearest to be honest with you and tell you what they really think about what you wear. The thing is, you really need to listen and take heed of what they say.

Buy some of the fashion magazines and keep up to date on the latest fashion. It can also help to find a good clothes store where the sales assistants will give unbiased advice.

It’s also important to look after the details. Do your spectacles suit your face? Are you in need of a more modern haircut? What does that cheap plastic watch say about you?

Men need to be careful about novelty ties and fancy socks with a business suit. Women need to take care with make-up, colours and perfume.

You may have a lot more to offer than a jar of anti wrinkle cream or a packet of cornflakes; however no one is going to pick you off the shelf if they don’t like your packaging.

If you want to listen to the podcast of this article, please go here

Extract from - How to Make Sales When You Don’t Like Selling 

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11 Tips for Using Humour in Public Speaking

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Tell me; are you good at telling jokes? I must be honest, I’m not so good, and I always forget the punch line. But I can tell funny stories; well, they make me laugh!

Using humour can bring a business presentation alive. But you obviously don’t want to over do it or use inappropriate humour. Have you ever heard your boss make a presentation, and tell a joke that makes your cringe?

Most of us are not professional comedians and often find it difficult to think of anything funny; so here are some tips:

  1. Draw on your personal experience and use anecdotes you think are funny
  2. Stick to short stories, not long rambling ones
  3. Avoid telling a joke unless you are particularly good at it
  4. Use humour only when you feel naturally funny
  5. Consider your audience; will they understand the humour
  6. Tailor the humour to your audience and the subject matter
  7. Timing is important, so practise, practise, practise
  8. Wait for the laughs; audiences need time to take it in
  9. Make sure that everyone can hear the punch line
  10. Don’t talk over the laughs
  11. If they don’t laugh, move on

There are many joke books for public speakers; buy any that suit you, but don’t use any of the jokes verbatim. Use what you read to stimulate some funny stories of your own. I like the books by Mitch Murray such as ‘One-Liners for Business’

And to break my own rule and quote one of his:

If at first you don’t succeed, try, try, and try again!

Unless you’re playing Russian Roulette!

Public Speakers Need Nerves

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Do you get nervous when you have to do any public speaking? It’s kind of a stupid question really, because most of us get the ‘nerves’ before a speaking event. It doesn’t matter if it’s a presentation to a client, or your colleagues, or an event in your personal life.

It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to think that because I’ve been doing it for years, nervousness would no longer be an issue.

However, ‘nerves’ is a normal human emotion and as I often say, “I’d be nervous if I wasn’t nervous!” It’s how you handle the nerves that will determine your success as a speaker.

Public speaking is still one of our greatest fears; it turns grown men and women into nervous wrecks. The mere thought of it turns our tongue to cotton wool, causes our internal plumbing to act up, and turns our knees to jelly.

The great actress Sarah Bernhardt once asked a young actress whether or not she suffered from nerves before she appeared on stage. “Oh no, Madame,” the young actress replied. “Well” Sarah Bernhardt said, “Don’t worry; it will come, along with talent.”

You need a cocktail

Nervousness is vital, you need nerves. Nerves release a cocktail of chemicals into your blood stream, one of which is adrenaline. This in turn releases glucose into the blood stream. This gives you more energy and your mind becomes sharper.
The thing is, not to overdose on these stress chemicals or you’ll start to shake like a jelly and overheat. You need to work off some of this cocktail.

Murray Walker the ex motor racing commentator used to run on the spot as fast as he could just before he went on air.

You could try that, or run up and down the stairs. Wave your arms about like a lunatic and get lots of oxygen into your system. Obviously it’s better to do this when no one is looking!

Some more tips

Speak to as many members of the audience as you can, before you stand up to speak. This tricks your brain into thinking you’re talking to lots of your friends.

Speak louder than you’d normally do, that helps the nerves as well. It also keeps the people in the front row awake, and makes sure the people at the back get the message.

Have a glass of water handy for that dry mouth. Don’t be afraid to stop and have a drink, it makes you look really professional. However, one word of warning; do not drink alcohol. It might give you Dutch courage but your audience will end up thinking you’re speaking Dutch!

Creative visualisation is a great way to handle the nerves. Spend some time before the event, sit quietly, visualise yourself being really successful, and the audience cheering and throwing money.

Of course, the only real way to improve your Public Speaking Skills and minimise the nerves, is to attend one of my seminars and throw money at me.

So don’t be nervous; get in touch, and I’ll soon have the butterflies in your stomach flying in formation.

Listen to this article or downloand it to your MP3 player

 

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Packaging Maketh the Person

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The multi million pound cosmetics industry is acutely aware of the value of packaging. You’ll know this it you’ve ever bought anything from those ladies whose counters are always just inside the front door of Department stores.

However, every so often we are presented with surveys about the creams we rub on our bodies which take years off our age, and make our skin as soft as a baby’s bottie.

The surveys tell us “Buy the cheap stuff or the own label one from the supermarket, ‘cause they’re all the same”. But do we? Of course we don’t!

Human beings are driven by emotions not logic, and never more so when spending their money.

People buy with their eyes, we love packaging. The marketing and merchandising experts have it down to a fine art and know the colours and shapes that we’re most likely to buy. They then design their packaging accordingly, and make sure it grabs our attention.

The product in the packaging has to do what it says it’ll do, however if it looks like it can do the business, then we’re more likely to believe it can.

Whether we like it or not, people are likely to make judgements about us by the way we are packaged. They will decide whether they like us, whether they’ll give us a job, or even just believe what we say.

This seems to be so obvious. Yet I’ve seen speakers with scuffed shoes, business leaders with outdated suits, and politicians wearing clothes that don’t fit them or suit their shape.

A few months ago I attended a function where an accountant was invited to speak about his business. He told the assembled audience how efficient his business was and about their attention to detail. However his tie was undone and his shirt looked like he was breaking it in for a smaller friend. His suit, though probably expensive, wasn’t the right colour for him, and merely due attention to the fact that its wearer liked his food. All of what he was saying was totally contradicted by how he was packaged.

It’s not just your external customers and clients you have to consider, what about your colleagues and your boss? They will all make decisions about the quality of your work, and your promotion prospects by your dress and image.

There is the famous story about the 1960’s pre-election television debates between John F. Kennedy and Richard Nixon. These debates were also heard on radio, which was much more popular at that time. After the debates a poll was taken of how TV and radio audiences had reacted to the two participants. The radio audience voted for Nixon, however the TV audience voted overwhelmingly voted for Kennedy. The TV audience liked the look of Kennedy better than Nixon; they liked the packaging.

We also tend to make decisions very quickly about people we come into contact with.  Psychologists have established that we subconsciously make around eleven decisions about other people within the first six seconds of meeting them. Personnel managers have admitted in surveys to making a decision about a job applicant within the first thirty seconds of an interview, these decisions being made primarily on how the people looked and carried themselves. How we look will confirm or contradict what we say.

Okay, so we can’t all have the perfect looks or the perfect body, what ever that is. However it doesn’t matter what shape you are, but it does matter how you package that shape, if you want to make an impact on other people.

How you package yourself can also make a huge difference to your self-confidence. Have you ever noticed how confident and self-assured you feel when you dress in something you feel good in? Particularly when someone genuinely compliments you. How you dress can have a huge impact on how you carry yourself and project to other people.

So there you have it. You may have a lot more to offer than a jar of anti wrinkle cream or a packet of cornflakes; however no one is going to pick you off the shelf if they don’t like your packaging.

To listen to this article or download it to your MP3 player, please click this link.

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6 Steps to Captivate Your Overseas Audience

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